1. Description of Service
This Privacy Policy explains how TRAIN REAL ATHLETICS, LLC (“Company,” “we,” “us,” or “our”) collects, uses, stores, and protects information when you use our website, digital membership platform, video library, and related services.
We take your privacy seriously. We do not rent or sell your personal information. We may share information only as needed to operate the Services, process payments, provide customer support, comply with legal obligations, or as otherwise described in this Privacy Policy.
We may update this Privacy Policy from time to time. If you are a registered user, we may attempt to notify you of material changes by email. You may also review the most current version of this Privacy Policy on our website.
You may review, update, or request changes to certain personal information by logging into your account settings or by contacting us at support@trainrealathletics.com.
2. Data Collection & Use
We collect the personal information you choose to provide when creating an account, purchasing a subscription, contacting support, or using the Services. This may include your name, email address, phone number, billing details, location information, account information, and other information needed to provide access to the Services.
Payment information may be collected and processed by third-party payment processors or platform providers. We do not intentionally store full credit card numbers on our own systems.
We use this information to provide access to the Services, manage accounts and subscriptions, process payments, communicate with users, provide customer support, improve our content and platform, and comply with applicable legal obligations.
3. Analytics
We may collect and store certain information about your interaction with the Company’s website, platform, and services, including cookies, IP addresses, browser type, device type, general location information, internet service provider (ISP), entry and exit pages, operating system, time/date stamps, and other related data.
The Company uses this information to improve the quality, performance, security, content, and user experience of our services and products. If you choose to decline or disable cookies through your browser, some features of the Services may not function properly.
4. Email Notices
When you register for the Services, purchase a subscription, or otherwise provide your email address to the Company, we may use your email address to send welcome information, account information, transaction confirmations, technical notices, security updates, product updates, support communications, and other information related to the Services.
You may also receive periodic marketing emails from us about new features, content, products, programs, or related information. You may opt out of marketing emails at any time by following the unsubscribe instructions in the email or by contacting us at support@trainrealathletics.com.
Please note that even if you opt out of marketing emails, you may still receive important non-marketing communications related to your account, subscription, billing, security, customer support, Terms of Service, or this Privacy Policy.
If you forget your account information, you may use the password reset or login recovery feature on the website or platform. A password reset link or related account recovery instructions may be emailed to you.
5. Business Transitions
In the event that the Company goes through a business transition, such as a merger, acquisition, sale, reorganization, or transfer of some or all of its assets, personal information associated with the Services may be transferred as part of that transaction.
If such a transfer occurs, the information will remain subject to this Privacy Policy unless users are notified of a material change.
6. Security
We use SSL encryption and other reasonable security measures designed to help protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee that unauthorized access, disclosure, alteration, or loss of information will never occur.
You are responsible for maintaining the security of your account login information. We recommend using a strong password and keeping your username and password confidential.
7. Changes to our Privacy Policy
Any changes we make to this Privacy Policy in the future will be posted on this page and, where appropriate, may be communicated to you by email.
8. Your Rights
You may contact us to request access to, correction of, or deletion of personal information associated with your account, subject to any legal, security, billing, or operational requirements. You also have the right to ask us not to process your personal information for marketing purposes.
You can exercise these rights by contacting us at support@trainrealathletics.com.
9. Contact Information
If you have any questions or concerns about this Privacy Policy, the Services, or your account, please contact us at support@trainrealathletics.com.